Current as of 29/09/2022

• If the seal on your product has been broken or the bag is torn, & the contents have perished, you may return for a full refund or exchange
• All returns must be notified by email within 3 business days of delivery
• Returns will be collected & replaced, after inspection, by Petfare within 7 days
• Refunds may take 3 to 5 days to appear on your credit card statement
• Treats and/or products cannot be returned due to a change of mind

Please contact us for any questions, queries or concerns.