Returns & Refunds Policy

Current as of 29/09/2022

If the seal on your product has been broken or the bag is torn, & the contents have perished, you may return for a full refund or exchange
All returns must be notified by email within 3 business days of delivery
Returns will be collected & replaced, after inspection, by Petfare within 7 days
Refunds may take 3 to 5 days to appear on your credit card statement
Treats and/or products cannot be returned due to a change of mind

Please contact us for any questions, queries or concerns.